The NAB smart stores opening in NSW and Victoria are technology enabled transactional environments that do not have tellers.
Instead there is an array of intelligent machines that populate the front of the store enabling customers to quickly process their transactions with out the need for queueing. Staff roam the transactional areas to assist in the complex transactions and to get customers comfortable with the new technologies.
There is a help area and information zone supported by casual open meeting areas and closed meeting areas for the more private conversations. The informal standing information areas have NAB technology smart phones, I-pads and laptops for customers to browse the NAB apps and the latest NAB products.
Staff can then take customers to a semi private or more private area to the rear of the store for more private conversations. The staff flexi desks are positioned to the rear of the store but with open views through to the retail area.
The smart store combines pure and practical transaction zones that enable customers to quickly and efficiently conduct their banking needs whilst also creating lingering zones for more relaxed conversations and information gathering.
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